Help > Guarantee
Prominent Tickets values your business and your loyalty. We are here to ensure your ticket buying experience is fun and as best as it can possibly be as we support you with our 100% buyer guarantee. From beginning to end, we protect your transaction from fraud using the industry’s largest ticket inventory and a SSL secure website. Our 100% guarantee to our buyers:
Your tickets will arrive in time for the event
Your tickets will be delivered to the billing address you provide; most tickets are shipped via Federal Express. We guarantee that the tickets will be shipped to you in sufficient time so that at least one delivery attempt will be made before the event occurs.
You will receive the exact tickets you paid for, or you will get an upgrade free
If you do not receive the exact tickets you ordered, Prominent Tickets guarantees that replacement tickets will be of equal or greater value than the tickets originally requested.
The tickets are guaranteed to be 100% real
Unless otherwise noted as part of the ticket description, any tickets you buy from Prominent Tickets are guaranteed to be authentic tickets, valid for entry to the event.
Complete refund if event is canceled
If event is permanently canceled, Prominent Tickets will offer a face value refund or a full store credit